About Pylon

Pylon is a customer support platform purpose-built for B2B companies, treating Slack and Microsoft Teams as primary support channels rather than bolted-on extras like legacy helpdesks do. It unifies ticketing, shared Slack/Teams channels, email, chat widgets, and forms into a single conversation thread that follows the customer across channels, so support agents never lose context switching between tools. AI Agents and Assistants automate routine responses and busywork, while Account Intelligence unifies customer signals into health scores to flag churn risk before it happens. Pylon is used by fast-growing B2B software companies including Deel, Hightouch, and Merge, and is positioned as a modern alternative to legacy tools like Zendesk for companies whose customers live in shared workspaces rather than email tickets.