About Nextiva

Nextiva is a cloud-based unified communications platform combining business phone (VoIP), video meetings, team messaging, and omnichannel customer engagement (SMS, live chat, social, email) into one system. Its NEXT Platform layers AI capabilities on top, including an AI Receptionist that handles incoming calls 24/7 and an AI Voice Agent that can automate entire customer calls without a human agent. Core VoIP features include auto-attendants, call analytics, voicemail transcription, call recording, and CRM integrations, all delivered with a claimed 99.999% uptime across 8 points of presence. It's positioned particularly strongly for multi-location businesses like retail and healthcare, with HIPAA/PCI-compliant options and centralized management across sites, and also offers a full contact center product for larger customer service operations.