About Gorgias

Gorgias is a customer support helpdesk built specifically for e-commerce brands, unifying email, live chat, social media, and phone support into one dashboard connected directly to a store's order and customer data (Shopify, BigCommerce, Magento). Its AI Agent can autonomously resolve common order-related tickets — tracking, returns, cancellations, exchanges — by pulling real order data instead of giving generic scripted responses, cutting resolution time and freeing agents for more complex issues. Because every conversation is tied to order history and customer value, support teams can also spot upsell and revenue opportunities directly inside a ticket, turning support interactions into a sales channel rather than just a cost center. Additional features include macros and automation rules, a shared inbox across channels, and performance analytics on response times, CSAT, and revenue generated through support. It's built for growing e-commerce brands that want AI-assisted support without losing the order-level context that generic helpdesks lack.